It is hard to believe it’s been TWO DECADES since Synergy was launched out of my basement. I built a
shiny new office space with a big heavy door. But inevitably, every time I had a conference call with a
client after forgetting to lock said door, my three little boys would come crashing through kicking,
screaming, and fighting. Thankfully, our clients were pretty understanding and here we are, still kicking
twenty years later.
OFFICE ADDRESS:
Synergy Direct Marketing Solutions, LLC
1193 Norton Avenue, Unit B
Norton, OH 44203
MAILING ADDRESS:
Synergy Direct Marketing Solutions, LLC
3867 West Market Street #260
Akron, OH 44333
Synergy Direct Marketing Solutions, LLC
480 W. Tuscarawas Ave. 3rd Fl.
Barberton, OH 44203
info@synergydms.com
330-608-6421
Timothy D. Logan, FAHP, ACFRE has over 40 years’ experience in fundraising and nonprofit management. Tim is responsible for developing and marketing Synergy’s Mid-Level Donor Programs.
Tim is a leader in developing innovative multichannel direct response programs for major, mid-level and planned giving donors. He has extensive experience using the phone to identify potential donors and deepen donor relationships. Combining donor analytics and personalized donor messaging, Synergy’s Mid-Level Donor Solutions uses the phone to build relationships to increase donor support.
Tim holds a Masters of Nonprofit Management (MNO) from Case Western Reserve University and speaks and writes frequently on fundraising, nonprofit management, and building donor relationships.
For over 20-years, C.J. McKendry has spent his career building lasting and meaningful relationships between nonprofits and their donors.
After serving as Call Center Director for an International Relief Charity, supporting an offshore operation in the Philippines, C.J. accepted an Ohio position as Vice President of Call Center Operations & Client Services for an inbound/outbound call center startup that ultimately grew to serve dozens of national nonprofits.
C.J. joined Synergy Direct Marketing Solutions in 2018 and has led the development of its Mid-Level Donor Engagement team, developing best practices as well as reporting and analytics that have driven very successful programs for a wide variety of nationally recognized organizations.
Rebecca Mugford has spent 20 years helping non-profit and commercial organizations develop best-in-class call center programs. With a focus on creative marketing, data-driven strategy, and business analytics, she helps organizations get the most out of their donor and customer interactions to drive return on investment and customer satisfaction and retention. She has worked with a who’s who of non-profits and political organizations as well as Fortune 50 businesses focusing on DRTV and inbound call center strategy.
Jill Avery is a marketing and Call Center expert with 25 years of experience in the nonprofit and for-profit space. She has an innate ability and drive to deliver and maximize results and efficiencies, to offer valuable insights for call routing strategies and scripting functionality and to maintain strong customer relationships.
Jill’s depth of knowledge and career experience is a unique asset that she brings to her role as Vice President of Inbound. She is a leader of excellence whose passion and drive brings out the best in our vendor partners. She openly communicates and builds trust. She cares tremendously for our call center partners and our clients and sees herself as a team member within each partnership.
Justin Henry is a seasoned marketing professional with over 20 years’ experience. Justin is an expert at integrating phone-based communications designed to reinforce messages, build relationships, and enhance financial support. He serves over 100 non-profit clients, while leading multiple business units.
Justin has pioneered strategies to integrate Texting, Broadcast Voice Messaging, Donor Conference Calls, Mid-Level Donor Engagement, and Outbound Tele-Fundraising into his clients’ communication strategy to provide more personalized and dynamic messaging to donors, resulting in higher retention and more overall revenue from those donors.
Nick Stavarz has over 35 years’ experience in the call center business and has served some of the nation’s largest and most successful nonprofit organizations.
Nick launched Synergy Direct Marketing Solutions in 2002, initially to provide Outbound Tele-Fundraising services to some of the most recognized nonprofit organizations, including Save the Children, Ducks Unlimited, American Bible Society and many others.
Under Nick’s guidance, Synergy has also become the premier provider for DRTV-driven Inbound Call Handling solutions for nonprofits and broadcast ministries. Synergy is also the leading provider of Strategic Texting solutions as well as Broadcast Voice Messaging, Donor Conference Calls, and Mid-Level Donor Engagement Solutions.
